Technical Support

 

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-Helpful Links-

    Address Change/Meter Move

    Shape Based Pricing?

    Changing the default postage value to $0.42

    Phone line requirements for adding postage

    Replacing an ink cartridge - IJ40/50/60 - IJ70/80/90/110

    Clearing a PO LOCKOUT

    Country Code Group Numbers

 

-Common Questions and Answers-

    Q: I'm not sure I'm getting the correct postage amount on my mail?

    A: Calculate the postage on the USPS website and compare.  Make sure the correct rate and format is selected on your postage machine or scale.

    Q: I have blank lines through my imprint, but my cartridge isn't empty.

    A: Try cleaning the printhead/cartridge.

    Q: I printed the wrong amount of postage on a label / envelope. How can I receive a refund for this?

    A: Take the label / envelope to your nearest US Post Office to receive a refund. There is a 10% charge for this service.  USPS Form 3533

    Q: Postage on call customer service contact information.

    A: 1-800-867-3738

 

Support Videos:  Coming soon.

 

Service Request Form

Complete and send the form below to have a technician contact you, or call 719-528-7070 to contact us directly.

Name
Title
Company
Address

Description

of 

Problem

E-mail
Phone

 

Send mail to chrisw@bmi-net.com with questions or comments about this web site.
Copyright © 2007 Business Machines Inc.
Last modified: October 20, 2008